1. Introduction

Welcome to Doctime Pharma Private Limited ("Doctime Pharma," "we," "us," or "our"). We value your satisfaction and want to ensure you have a positive experience with our online pharmacy platform at [www.doctimepharma.com.bd] ("Website"). This Refund and Return Policy outlines our policies regarding refunds and returns for products purchased through our Website. Please read this policy carefully.

2. Eligibility

To be eligible for a refund or return, you must meet the following conditions:

You have purchased a product through our Website.

You have a valid proof of purchase.

Your request for a refund or return complies with the terms and conditions outlined in this policy.

3. Refund Policy

a. Prescription Medications: Due to the nature of prescription medications, we do not offer refunds for prescription products once they have been dispensed or shipped unless there is a mistake on our part.

b. Non-Prescription (Over-the-Counter) Products: If you are dissatisfied with a non-prescription product purchased from us, you may request a refund within 3 days of the purchase date. The product must be unopened, in its original packaging, and in a resalable condition to be eligible for a refund.

c. Shipping Fees: We do not refund shipping fees unless there was an error on our part, such as sending the wrong product.

 

4. Return Policy:

a. Prescription Medications: We do not accept returns for prescription medications once they have been dispensed or shipped unless there is an error on our part.

b. Non-Prescription (Over-the-Counter) Products: If you wish to return a non-prescription product, please contact our customer support team within 3 days of receiving the product. The product must be unopened, in its original packaging, and in a resalable condition to be eligible for a return. You may be responsible for return shipping costs.

5. Process for Requesting a Refund or Return:

To request a refund or return, please follow these steps:

a. Contact Customer Support: Reach out to our customer support team via +8809617885599 within the specified timeframe.

b. Provide Information: Provide your order number, a description of the product, and the reason for the refund or return request.

c. Follow Instructions: Our customer support team will provide you with further instructions on how to return the product, if applicable.

6. Processing Time

We aim to process refund and return requests as quickly as possible. Please allow 7 business days for us to review your request and initiate the process.

7. Contact Information

If you have any questions or concerns about our Refund and Return Policy, please contact us at +8809617885599.

8. Changes to the Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Please check the policy periodically for changes.

By using our Website, you agree to abide by the terms and conditions outlined in this policy.