Please read this privacy policy carefully by accessing or using the website, you agree to be bound by the terms described herein and all the terms incorporated by reference. If you do not agree to all of these terms, do not use the website.
This privacy policy (“Privacy Policy”) applies to your use of the domain name www.Doctime Pharma.com.bd, an internet-based portal, and DocTime Pharma, a mobile application, owned and operated by DocTime Pharma Private Limited, a company duly incorporated under the provisions of the Companies Act, 1994 (hereinafter, referred to as “Doctime Pharma” or “We” or “Our” or “Us” or “Company”. The domain name and the mobile application are collectively referred to as “Website”.
The Website is a platform that facilitates the purchase of pharmaceutical products for sale by various relevant pharmacies (hereinafter referred to as “Services”, with the relevant pharmacies referred to as “Sellers”). The arrangement between the Sellers and DocTime Pharma shall be governed in accordance with this Privacy Policy and the Terms of Use. The Services would be made available to such natural persons who have agreed to become buyers on the Website after obtaining due registration, in accordance with the procedure as determined by DocTime Pharma, from time to time (referred to as “You” or “Your” or “Yourself” or “User”, which terms shall also include natural persons who are accessing the Website merely as visitors). The Services are offered to the Users through various modes which shall include issue of discount coupons and vouchers that can be redeemed for various goods/ services offered for sale by the Sellers.
We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we try our best to provide security that is commensurate with the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to us by you.
For the purpose of providing the Services and for other purposes identified in this Privacy Policy, DocTime Pharma will be required to collect and host certain data and information of the Users. DocTime Pharma is committed to protecting the Personal Information of the Users and takes all reasonable precautions for maintaining confidentiality of the User’s Personal Information. This Privacy Policy has been designed and developed to help you understand the following:
1. Information We Collect We may collect the following categories of information when you use our services:
a. User Information: To access and use our platform, you may need to create an account. As part of the registration process, we collect personal information, including but not limited to your name, user ID, email address, address (including country and ZIP/postal code), gender, age, phone number, password, and any other details you provide voluntarily.
b. Prescription Data: In some cases, we may require prescription information from you to dispense medication. This information includes your prescriptions and relevant health details. We take privacy and confidentiality seriously and handle this data with the utmost care, as explained in this policy.
2. How We Use Your Information
We use the collected information for various purposes, including but not limited to:
• Registering you on the Website and providing access to our services.
• Processing your orders and requests, including the provision of safe and effective pharmaceutical services.
• Completing transactions, including billing for products or services.
• Customizing the Website to provide effective and tailored content.
• Delivering personalized information and targeted advertisements.
• Enhancing our services, features, and overall functionality of the platform.
• Conducting research and development, including user surveys.
• Ensuring regulatory compliance and performing user verification checks.
• Addressing inquiries, resolving disputes, and enforcing our Terms of Use and Privacy Policy.
3. Prescription Data To facilitate the safe delivery of medications, we may collect and store prescription data. This data is treated with the utmost confidentiality and used only for the purpose of dispensing medicines to you. We do not use prescription data for any other purposes, and it is stored securely, in accordance with relevant laws and industry standards.
4. Disclosure and Transfer of Personal Information
Doctime Pharma may disclose or transfer User Information to the following third parties for the purposes mentioned in this Privacy Policy and the Terms of Use:
• To Sellers and Service Providers: We may share your information with Sellers and service providers appointed by Doctime Pharma to provide services on our behalf. They are obligated to use your information solely for the purposes specified in this Privacy Policy.
• To Our Affiliates: We may disclose information to our affiliates in Bangladesh or other countries who may use and disclose your information for the same purposes as us
• To Government Authorities: We may disclose information to comply with applicable laws and regulations, protect our rights and those of others, or investigate and prevent fraud or cyber incidents.
• For Contests and Prize Fulfillment: In the context of contests you participate in, your information may be disclosed to third parties as necessary for prize fulfillment and related contest activities.
• Business Reorganization or Sale: If there is a reorganization or sale of our business or assets, your information may be transferred to the acquiring party, subject to their adherence to this Privacy Policy.
Doctime Pharma makes User Information accessible to its employees and data processors only on a need-to-know basis. All individuals with access to User Information are required to respect its confidentiality.
5. Retention of Information
User Information is retained only for as long as necessary to provide the Services and comply with applicable laws. Doctime Pharma ensures that User Information is not kept for a period longer than required.
6. Third-Party Links
The Website may provide links to third-party websites, which are not controlled or affiliated with Doctime Pharma. We recommend that Users review the privacy policies of these websites, as Doctime Pharma is not responsible for their policies or practices.
7. Data Security and Confidentiality
We employ reasonable security practices and procedures to protect your information from loss, unauthorized access, disclosure, alteration, and destruction. This includes technical, operational, managerial, and physical security control measures. Your data is accessed only by those who need it.
Please note that while we take appropriate measures to protect your information, no data transmission over the internet can be guaranteed to be completely secure. We are not responsible for any intercepted information sent via the internet, and you release us from any related claims.
8. Your Rights
You have the right to access, modify, correct, and delete the personal information you have provided to us. You can also withdraw your consent, though this will not apply retroactively. To exercise these rights, please contact us through [insert contact details].
You are responsible for maintaining the confidentiality of your account access information and password. Notify us immediately if you suspect any unauthorized use of your account.
9. Changes to the Privacy Policy
We may update this Privacy Policy as needed, with or without advance notice. Any significant changes will be communicated via the Website or email to registered users. By continuing to use our services after such changes, you consent to the revised practices.
10. Complaints and grievance redressal:
DocTime Pharma addresses discrepancies and grievances of all Users with respect to processing of information in a time bound manner. For this purpose, DocTime Pharma has designated Mr. Rabby Rahman as the grievance officer, who will redress the grievances of the Users expeditiously but within one month from the date of receipt of grievance, and who can be reached by:
Sending an email to info@doctimepharma.com.bd
11. Contact Us
If you have questions or concerns related to this Privacy Policy, you can contact us at +8809617885599.
By using the Website, you agree to the terms outlined in this Privacy Policy, which is essential for ensuring a secure and reliable service. Please read and understand these provisions before using our platform. If you disagree with the terms, kindly refrain from using the Website.
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